1 day / 16 talks / 10 intranets on tour
Welcome to Interaction – 15/09/16

Interaction is the UK’s leading intranet conference, aimed to keep you up to date with the latest internal communications and employee engagement trends whilst providing you with insight into how leading organisations are using social tools to overcome common business challenges.


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Meet the


Interaction 2016 features an outstanding line-up of globally recognised intranet, communications and engagement experts who you can learn from and get your burning questions answered.

James Robertson is one of the global experts on intranet strategy and design. He is the author of Essential intranets: inspiring sites that deliver value,  What every intranet team should know and Designing intranets: creating sites that work, the three best-selling intranet books in the world.

Step Two

James Robertson


Gerry is the founder and CEO of Customer Carewords, a company that has developed a set of tools and methods to help large organisations identify and optimise their customers’ top online tasks. His clients include Microsoft, Cisco, VMware, Cars.com, European Commission and OECD.

Customer Carewords

Gerry McGovern


As Comms & Engagement Manager, Joel is responsible for developing the Sky Betting & Gaming’s unique workplace culture and targets employer brand as one of the key differentiators for attracting and retaining the best talent as they go through massive growth as a newly independent company.

Sky Betting & Gaming

Joel Turner


Andy is Head of Internal Comms & Engagement at the University of East London. He was the communications lead on the project board responsible for implementing UEL’s first intranet in Jan’16. He is also a Director of the Institute of Internal Communications.

University of East London & IoIC

Andy Williamson


Sam has specialised in intranets and the digital workplace for 15 years+, working with companies such as Unilever, BT, BBC, Rolls-Royce and BUPA. His current activities focus on intranet strategy, the growth of the digital workplace and the use of social media tools for collaboration and communication.

Clearbox Consulting

Sam Marshall


Elizabeth is responsible for delivering engaging internal communications to 45,000 people across the globe at EY.  Elizabeth is passionate about understanding cultural behaviours and creating communications that motivate and inspire an audience.

Ernst & Young

Elizabeth Connor


David works closely with the Group’s Senior Executive team to identify and develop strategic interventions which support the Group’s vision and strategy and drive organisational performance. David works on all matters of culture & engagement and has experience of working with global teams.


David Littlechild


Patrik is currently Communications Manager at Haldex where he works with all the major communication channels, such as the external site, the intranet, social media, and Yammer. Patrik is a communicator at heart and by profession, focused on creating a humane digital workplace.


Patrik Bergman


Steve shapes and delivers digital content for global corporate brands and public sector organisations. His clients have included Coca-Cola, HSBC, Sony Europe and Virgin Media. He has recently helped both BP and British Red cross to relaunch their intranets.

Sticky Content

Steve Beard


Haydn joined Interact in 2011 and has since helped over 75 organisations of all sizes and industries deploy successful and award winning intranets, including DWF, AO.com, British Red Cross and Countrywide.


Haydn Smith


Burke is passionate about helping organisations unlock talent to achieve heightened efficiencies. He is currently Digital Workplace Consultant at ‘We Are Atmosphere’, a business futures practice who provoke new thinking and inspire positive change; helping organisations succeed in the face of growing complexity and a more digitally connected world.

We Are Atmosphere

Burke Turner


Áine has worked at Macmillan Cancer Support for over five years, and spent the last eighteen months leading an intranet redesign project. The project has brought the organisation together behind one goal – to make it easier for people to do their jobs. 

Macmillan Cancer Support

Áine Murphy


Emma has worked in communications in various public sector organisations for over ten years. Emma is currently the Communications Programme Manager for the University of South Wales, developing the internal & external communications programme.

University of South Wales

Emma Chapron


Kofi has worked in regulatory and membership communications for 12 years and is currently the Internal Communications Manager at the Royal College of Physicians, where he oversees the internal communications strategy and leads on staff engagement.

Royal College of Physicians

Kofi Kramo


Matt has been working as a Knowledge Manager and Information Architect for 16 years. He is currently the Global Intranet Manager for Misys, where he has just completed a successful project to launch a new company-wide global intranet.


Matt Walsh


Shona is currently Marketing and Communications Manager at for Ultra Electronics. Shona is focused on understanding people, finding what it is that makes them take action, crafting messages to get them to take notice and engaging in conversation to keep learning.

Ultra Electronics

Shona Wright

Check the


Interaction 2016 will feature an outstanding line-up of leading global intranet, communications and engagement experts. Our afternoon streams will give you a strong variety of talks to chose from and attendees can move between streams so that you can really cater the day to match your requirements. You will also get multiple opportunities throughout the day to pose your questions to our global experts.

Registration and Exhibition

Simon Dance, CEO UK, Interact

Welcome note and introduction

Gerry McGovern, Customer Carewords

Measuring Employee Effort in the Digital Era

Andy Williamson, University of East London and IoIC

The IoIC’s Top Trends for Internal Comms in 2017

Joel Turner, Sky Betting & Gaming

The terrifying story of how not to launch an intranet (and still succeed)
Break and Exhibition

James Robertson, Step Two

How you can help deliver a great digital workplace with a team of one
Panel Discussion
Lunch and Exhibition

15 Sept

Stream 01.

13:30 /

Kofi Kramo

Executing an effective intranet relaunch
14:00 /

Haydn Smith & Scott Hitchins

Demonstrating ROI on an intranet project

15 Sept

Stream 02.

13:30 /

Sam Marshall

If work was so great, we’d do it for free
14:00 /

Áine Murphy

Lessons learned from our intranet redesign project

15 Sept

Stream 03.

13:30 /

Elizabeth Connor

Inspiring behavioural change through new brand messaging
14:00 /

Emma Chapron

Who is your intranet for? Understanding the minds of your intranet end users


Break and Exhibition

15:00 /

Matt Walsh

Intranet migration: The content iceberg – how to break the ice
15:30 /

Steve Beard

How content can make or break a social intranet

15:00 /

David Littlechild

Driving organisational and behavioural change
15:30 /

Patrik Bergman

From flirt to proposal – culture and digitalisation

15:00 /

Burke Turner

The future of work is already here, it’s just not that equally distributed
15:30 /

Shona Wright

Creating a collaborative intranet in a top secret environment


Drinks Reception

Meet the


Interaction provides a unique opportunity to see award winning intranets live in action in the exclusive exhibition area, where a host of 10 organisations from different industries and backgrounds showcase their intranets and share their challenges and successes.
Reasons to


Meet industry experts and influencers

Gain valuable insight into upcoming trends, deliberate industry best practice and pose your questions to impartial leaders from across the industry. Interaction 2016 brings you pioneers from the fields of communication and engagement, with featured speakers.

See amazing intranets in action

Interaction 2016 will welcome back the live Intranets on Tour exhibition, providing attendees with unique access to a range of successful internal business platforms that will provide insight, inspiration and motivation for your own platform.

Interaction is an essential conference to attend to see what other companies are doing with their intranets. It allows me to lift hundreds of ideas and get inspiration to apply to our own intranet and see what we can do differently to help improve collaboration and engagement with our employees.

Network and collaborate with peers

Interaction welcomes over 200 attendees annually, bringing you an unrivalled opportunity to meet with peers and experts alike to discuss challenges, ideas and developments.

Discover new tools, developments and updates

In an ever changing industry, it’s vital to stay ahead of the game. Be the first to gain insight into latest developments occurring in Internal Communications, enterprise social technology and employee engagement, so that you will come away with practical tools to drive forward your own strategy.

Main venue

Find us

Interaction 2016 is being held at state of the art conference centre, Etc Venues 200 Aldersgate, situated near St Pauls with excellent links to the underground.


Etc Venues, 200 Aldersgate, St Paul’s, London, EC1A 4HD

Get in touch

0161 927 3222



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